With a reduction in employee turnover, an increase in customer loyalty and repeat business, and a decrease in spending on marketing and advertising, our service rapidly pays for itself.
PRICING
The packages described below are our three most frequently requested suites of service. All can be customized to meet your business’s unique needs.
If you are a cruise ship company, events company, or resort, please contact us to discuss options for serving your specific needs.
MOST POPULAR
2 Day
$25,000
2 days onsite
5 Day
$35,000
5 days onsite
5 Day + Visual Identity
$55,000
5 days onsite
Research and analysis of your online reviews (Trip Advisor, Google, etc.).
Brand Discovery and creation of desired customer/staff Brand Promise.
In-person 1-on-1 staff and customer interviews.
Online staff and customer survey.
Onsite brand touchpoint analysis of your physical spaces (including exterior building and grounds, entrance, lobby, elevators, lounges, bathrooms, hallways, restaurants and bars, swimming pool, gym, business facilities, staff areas, kitchens, and as many guest rooms as possible).
Onsite analysis of staff customer service (including door person, bell hop, reception, concierge, restaurant and bar, and management).
Onsite “undercover” conversations with customers about their experiences.
Onsite “undercover” conversations with staff about their experiences.
On-the-street conversations about your company’s reputation.
Analysis of digital and physical marketing (logo analysis, written language, website, brochures, posters, ads, social media sites, etc.).
Tripadvisor onsite recomendations.
Online touchpoint realignment recommendations ticketing system.
Follow-up meeting with key stakeholders to answer questions about the realignment recommendations.
Staff presentation of touchpoint realignment recommendations.
Brand training. An introduction to what a brand is and the importance it has for your business.
New staff onboarding brand ambassador training.
Custom for your business pre-recorded
Framed certificate of completion.
Brand slider exercise to ensure that everything visually aligns with your brand promise.
Detailed mood board recommendations for your visual identity, website, and social media for your graphic design team to follow. Includes recommended colours, font pairings, graphic devices, overall stylistic direction (modern, traditional, corporate etc.) and image styles.
Three hours of consultation with your graphic design team to ensure visual identity, website and social media are aligned with your brand’s strategic direction.
Improving images and property descriptions.
Business Advantage package:
• Bring your property to life
• Convert traveler demand
• Unlock competitor insights
Improve your ranking. More reviews. More visibility. More bookings:
• Impact your ranking and bubble score on Tripadvisor
• Never miss a review
• Save time in responding to guests
• Improve the guest experience
Sponsored placements. Stand out. Book up:
• Gain exposure
• Increase direct bookings (and profitability!)
• Manage and optimize
Exclusive rewards. Attract ready-to-book travelers:
• More high-value bookings
• Preserve rate integrity
• Stronger customer relationships
• The reach you want
EXTRAS.
Three year semi-annual or annual revisit discount:
All companies, especially ones with a high turnover of employees and customers, will continually show new “wear and tear.” For this reason, we recommend revisiting your location every six or twelve months. This will allow us to review the recommendations we made and report on how well they have been resolved, as well as report on new issues.
Available discount for multi-location contracts.
2 Day
$25,000
2 days onsite
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INITIAL ENGAGEMENT.
- Research and analysis of your online reviews. (Trip Advisor, Google etc.)
- Brand Discovery and creation of desired customer/staff Brand Promise.
ONSITE.
- Online staff and customer survey. 20 people.
- Onsite brand touchpoint analysis of your physical spaces (including exterior building and grounds, entrance, lobby, elevators, lounges, bathrooms, hallways, restaurants and bars, swimming pool, gym, business facilities, staff areas, kitchens, and as many guest rooms as possible). Spread over 1 night / 2 days undercover.
- Onsite analysis of staff customer service (including door person, bell hop, reception, concierge, restaurant and bar, and management). Spread over 1 night / 2 days undercover.
- Onsite “undercover” conversations with customers about their experiences. Spread over 1 night / 2 days undercover.
- Onsite “undercover” conversations with staff about their experiences. Spread over 1 night / 2 days undercover.
- On-the-street conversations about your company’s reputation. Spread over 1 night / 2 days undercover.
- Analysis of digital and physical marketing (logo analysis, written language, website, brochures, posters, ads, social media sites, etc.). Spread over 1 night / 2 days undercover.
- Tripadvisor onsite recomendations.
REPORTING & TRAINING.
- Online touchpoint realignment recommendations ticketing system. (Approximately 60 pages of recommendations.)
- Staff presentation of touchpoint realignment recommendations. (Pre-recorded presentation.)
- Framed certificate of completion.
ADVANCED TRIPADVISOR.
- Improving images and property descriptions.
EXTRAS.
- Three year semi-annual or annual revisit discount:
All companies, especially ones with a high turnover of employees and customers, will continually show new “wear and tear.” For this reason, we recommend revisiting your location every six or twelve months. This will allow us to review the recommendations we made and report on how well they have been resolved, as well as report on new issues. - Available discount for multi-location contracts.
5 Day
$35,000
5 days onsite
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Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.
INITIAL ENGAGEMENT.
- Research and analysis of your online reviews. (Trip Advisor, Google etc.)
- Brand Discovery and creation of desired customer/staff Brand Promise.
ONSITE.
- In-person 1-on-1 staff and customer interviews. (20 people.)
- Online staff and customer survey. (20 people.)
- Onsite brand touchpoint analysis of your physical spaces (including exterior building and grounds, entrance, lobby, elevators, lounges, bathrooms, hallways, restaurants and bars, swimming pool, gym, business facilities, staff areas, kitchens, and as many guest rooms as possible). Spread over 4 nights / 5 days undercover.
- Onsite analysis of staff customer service (including door person, bell hop, reception, concierge, restaurant and bar, and management). Spread over 4 nights / 5 days undercover.
- Onsite “undercover” conversations with customers about their experiences. Spread over 4 nights / 5 days undercover.
- Onsite “undercover” conversations with staff about their experiences. Spread over 4 nights / 5 days undercover.
- On-the-street conversations about your company’s reputation. Spread over 4 nights / 5 days undercover.
- Analysis of digital and physical marketing (logo analysis, written language, website, brochures, posters, ads, social media sites, etc.). Spread over 4 nights / 5 days undercover.
- Tripadvisor onsite recomendations.
REPORTING & TRAINING.
- Online touchpoint realignment recommendations ticketing system. (Approximately 200-250 pages of recommendations.)
- Follow up meeting with key stakeholders to answer questions about the realignment recommendations. (Remote)
- Staff presentation of touchpoint realignment recommendations. (Pre-recorded presentation)
- Brand training. An introduction to what a brand is and the importance it has for your business. (Best practice document)
- New staff onboarding brand ambassador training. (Generic pre-recorded)
- Framed certificate of completion.
ADVANCED TRIPADVISOR.
- Improving images and property descriptions.
- Business Advantage package:
Bring your property to life.
Convert traveler demand.
Unlock competitor insights. - Improve your ranking. More reviews. More visibility. More bookings:
Impact your ranking and bubble score on Tripadvisor.
Never miss a review.
Save time in responding to guests.
Improve the guest experience.
EXTRAS.
- Three year semi-annual or annual revisit discount:
All companies, especially ones with a high turnover of employees and customers, will continually show new “wear and tear.” For this reason, we recommend revisiting your location every six or twelve months. This will allow us to review the recommendations we made and report on how well they have been resolved, as well as report on new issues. - Available discount for multi-location contracts.
5 Day + Visual Identity
$55,000
5 days onsite
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Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.
INITIAL ENGAGEMENT.
- Research and analysis of your online reviews (Trip Advisor, Google etc.)
- Brand Discovery and creation of desired customer/staff Brand Promise.
ONSITE.
- In-person 1-on-1 staff and customer interviews. (30 people)
- Online staff and customer survey. (40 people)
- Onsite brand touchpoint analysis of your physical spaces (including exterior building and grounds, entrance, lobby, elevators, lounges, bathrooms, hallways, restaurants and bars, swimming pool, gym, business facilities, staff areas, kitchens, and as many guest rooms as possible). Spread over 4 nights / 5 days undercover.
- Onsite analysis of staff customer service (including door person, bell hop, reception, concierge, restaurant and bar, and management). Spread over 4 nights / 5 days undercover.
- Onsite “undercover” conversations with customers about their experiences. Spread over 4 nights / 5 days undercover.
- Onsite ‘undercover’ conversations with staff about their experiences – Spread over 4 nights / 5 days undercover.
- On-the-street conversations about your company’s reputation. Spread over 4 nights / 5 days undercover.
- Analysis of digital and physical marketing (logo analysis, written language, website, brochures, posters, ads, social media sites, etc.). Spread over 4 nights / 5 days undercover.
- Tripadvisor onsite recomendations.
REPORTING & TRAINING.
- Online touchpoint realignment recommendations ticketing system. (Approximately 200-250 pages of recommendations.)
- Follow-up meeting with key stakeholders to answer questions about the realignment recommendations. (In Person)
- Staff presentation of touchpoint realignment recommendations. (In-person presentation + recorded for people who cannot attend.)
- Brand training. An introduction to what a brand is and the importance it has for your business. (Bespoke in-person training presentation + recorded for people who cannot attend.)
- Custom for your business pre-recorded.
- Framed certificate of completion.
VISUAL IDENTITY.
- Brand slider exercise to ensure that everything visually aligns with your brand promise.
- Detailed mood-board recommendations for your visual identity, website, and social media for your graphic design team to follow. Includes recommended colours, font pairings, graphic devices, overall stylistic direction (modern, traditional, corporate, etc.) and image styles.
- Three hours of consultation with your graphic design team to ensure visual identity, website, and social media are aligned with your brand’s strategic direction.
ADVANCED TRIPADVISOR.
- Improving images and property descriptions.
- Business Advantage package:
Bring your property to life.
Convert traveler demand.
Unlock competitor insights. - Improve your ranking. More reviews. More visibility. More bookings:
Impact your ranking and bubble score on Tripadvisor.
Never miss a review.
Save time in responding to guests.
Improve the guest experience. - Sponsored placements. Stand out. Book up:
Gain exposure.
Increase direct bookings (and profitability)
Manage and optimize. - Exclusive rewards. Attract ready-to-book travelers:
More high-value bookings.
Preserve rate integrity.
Stronger customer relationships.
The reach you want.
EXTRAS.
- Three year semi-annual or annual revisit discount:
All companies, especially ones with a high turnover of employees and customers, will continually show new “wear and tear.” For this reason, we recommend revisiting your location every six or twelve months. This will allow us to review the recommendations we made and report on how well they have been resolved, as well as report on new issues. - Available discount for multi-location contracts.
GOT QUESTIONS?
GET IN TOUCH.
ANNUAL RETURN GENERATED BY OUR SERVICES STARTS AT $270,000 PER YEAR16
Your ROI will be even juicier when you align your brand touchpoints with your company’s brand promise and redirect some of your current spending on marketing, advertising, and recruitment.
